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Mergers & Acquisitions 2018: Legal, Tax & Strategies for Successful Acquisitions
Blockchain Conference 2018: A New Digital Frontier
Service Operations Excellence 2018
Essential Marketing & Promotion Strategies in Uncertain Economy
Strategic Internal Communications & Employee Engagement
Digital PR Strategies & Measurement
Effective Performance Coaching and Feedback
 Selecting and Designing Effective Key Risk Indicators (KRIs)
Digital Business Transformation
TRANSFER PRICING-DISPUTE MANAGEMENT, NEGOTIATION STRATEGIES, MARKET PRICE AND APA UPDATES
Innovation Management & Blue Ocean Strategy (IMBOS)
Successful Digital & Social Media Communications Strategy and Channel Integration Plan
Drafting, Negotiating & Managing Construction Contracts, Claims & Disputes
Strategic Planning, Budgeting & Rolling Forecasts


Service Operations Excellence 2018


SERVICE OPERATIONS EXCELLENCE 2018

Effective tools & successful strategies through strategic operations plan to achieve greater profitability and service excellence in the era of digital transformation

กระบวนการการบริการอย่างเป็นเลิศ 2018

All presentations will be in Thai. / ดำเนินการสัมมนาทั้งหมดเป็นภาษาไทย

หลักสูตรสัมมนาสองวันที่ผู้เข้าสัมมนาจะได้เรียนรู้เกี่ยวกับเครื่องมือที่มีประสิทธิภาพและกลยุทธ์ที่ประสบความสำเร็จผ่านแผนการดำเนินงานเชิงกลยุทธ์ เพื่อบรรลุผลกำไรและความเป็นเลิศในการให้บริการในยุคแห่งดิจิทัล ศึกษาการใช้เทคโนโลยีและบุคลากรอย่างเหมาะสมเพื่อความเป็นเลิศในการให้บริการ พร้อมทั้งตัวอย่างการปฏิบัติการในการให้บริการอย่างเป็นเลิศ การประเมินข้อร้องเรียนและความคาดหวังสำหรับการตัดสินใจทางธุรกิจและกระบวนการดำเนินงาน ตลอดจนการจัดทำมาตรฐานกระบวนการจัดการเรื่องร้องเรียนเพื่อสร้างแบรนด์การบริการ

The conference on Service Operations Excellence 2018 will explore the latest trends, effective approaches and strategies that enable companies to achieve excellence in their service processes design and operations with a focus on the customer. This conference also aims to provide cutting-edge tools and techniques, experts’ advice and success stories from leading companies that are successful in optimizing their service operational processes, optimizing costs while improving speed, stability in quality and performance management of processes. Crucial topics include how to develop a customercentric organization strategy & design service processes; how to improve the ability to create effective and efficient value creation chains which focus on the needs and requirements of the customers; using effective tools and techniques to improve quality standards; achieving service operations excellence in contact center, role of new technologies in improving service operations, to name a few.

CONFERENCE HIGHLIGHTS
New Focus in 2018 :
 
  • Driving service operations excellence in the era of digital transformation to better serve next
    generation customers
  • Leveraging customer insights to drive customer service excellence
  • Power of big data and customer analytics for improving service operation excellence
Interactive Panel Discussion on Emerging service operations trends in 2018, challenges, new innovative tools & benchmarking best practices of service operations

WHY SHOULD ATTEND

Utilize customer insights as an input for the continuous improvement of service operations
Explore road map of integration process, people and technology to drive service operations excellence
Improve contact center team to optimize customer engagement
Integrate CRM strategy in service operations management plan
Determine current pain points of improving service quality centric organization

WHO SHOULD ATTEND
CEOs, MDs, GMs, VPs, Directors, Managers, Heads, Senior Executives, Decision Makers, Specialists in charge of
• Service Operations
• Service Quality
• Customer Service Operations
• Customer Service Management
• Customer Relationship Management
• Business Process Improvement
• Contact/Call Center Management
• Front-Line Management
• Branch Management
• Area Management
• Training and Development
     
DECIDE and ACT NOW by registering yourself and your key team members to secure seats early on this must-not-miss event of the year!

Inquiries:

If you have any queries about this training course, please call +66(0)2714 1616 (Automatic line), Hotline : +66(0)87 029 3939 or contact us online info@asiabusiness-connect.com.

IN-HOUSE TRAINING:

Why Not Train More People for Less Money?

If you have a team of 15 people and more who need to attend this training, it is more cost effective to have this course customized to your organization – at your training site. Saving can be significant.

For more information, please contact us at 02 714 1616 or leave your message here.




FEATURED EVENTS

Digital PR Strategies & Measurement
Effective Performance Coaching and Feedback
Mergers & Acquisitions 2018: Legal, Tax & Strategies for Successful Acquisitions
Selecting and Designing Effective Key Risk Indicators (KRIs)
Digital Business Transformation
Blockchain Conference 2018: A New Digital Frontier
Innovation Management & Blue Ocean Strategy (IMBOS)
Successful Digital & Social Media Communications Strategy and Channel Integration Plan
Strategic Internal Communications & Employee Engagement
Essential Marketing & Promotion Strategies in Uncertain Economy
Transfer Pricing-Dispute Management, Negotiation Strategies, Market Price and APA Updates
Drafting, Negotiating & Managing Construction Contracts, Claims & Disputes
Strategic Planning, Budgeting & Rolling Forecasts



 

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Asia Business Connect Co., Ltd - Leading and Professional Conference & Training Organizer
Tel: +66 (0) 2 714-1616 (Automatic Line) Hotline: +66 (0) 87 029-3939 Fax: +66 (0) 2 714-1819 Email: info@asiabusiness-connect.com

 


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