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Successfully Managing Construction Projects & Risk Management
Talent Management & Leadership Development in today’s Disruptive World
Internal Branding & Employee Experience
Customer Service 4.0 — The New Era of Customer Service in Digital Age
Business Planning in Disruptive World
Strategic Project Management & Cost Control
Transfer Pricing — New transfer pricing law, Dispute management, Negotiation strategies and Practice updates
Corporate Valuation
Strategic Sourcing, Procurement & Supplier Relationship Management
Advanced Contract Drafting & Win-Win Negotiation Strategies


Customer Service 4.0 — The New Era of Customer Service in Digital Age

CUSTOMER SERVICE 4.0 — THE NEW ERA OF CUSTOMER SERVICE IN DIGITAL AGE

Improve and transform Customer Service to the next level in the digital age

ปรับกลยุทธ์เพื่อเป็นผู้นำด้านการบริการลูกค้าในยุคดิจิทัล

Date: 26-27 September 2019

Venue: Bangkok

This course will be conducted in Thai. / หลักสูตรอบรมนี้บรรยายเป็นภาษาไทย

หลักสูตรอบรม 2 วันเรื่อง Customer Service 4.0 ที่ผู้เข้าอบรมจะได้เปิดมุมมองใหม่ของการบริการลูกค้าในยุคดิจิทัลที่มีความสำคัญในธุรกิจปัจจุบันที่การแข่งขันสูง เข้าใจพฤติกรรมและความคาดหวังของลูกค้าที่เปลี่ยนแปลงไป เรียนรู้การบริการลูกค้าเชิงกลยุทธ์เพื่อขับเคลื่อนผลลัพธ์ขององค์กรและสร้างกำไรสูงสุด กุญแจสำคัญของการบริการ 4.0 และการยกระดับการบริการลูกค้าเพื่อเข้าถึงลูกค้าได้ทุกที่ทุกเวลา สะดวกรวดเร็ว มีความภักดีต่อแบรนด์ การสร้างประสบการณ์ที่ดีกับลูกค้าเพื่อมุ่งเน้นให้ลูกค้าเกิดความพึงพอใจมากที่สุด ค้นหา Service Gap เพื่อเป็นจุดเริ่มต้นในการวางแผนยกระดับการบริการให้เป็นเลิศ บทบาทที่เปลี่ยนไปในการรับมือกับวิกฤตบนโลกออนไลน์ และกลยุทธ์ในการรับมือกับวิกฤตบนโลกออนไลน์ การสร้างนวัตกรรมและนำเทคโนโลยีใหม่ๆ มาใช้ในงานด้านบริการ เชื่อมต่อเข้าถึงลูกค้าและยกระดับการบริการลูกค้าให้ดีขึ้น ตรงตามความต้องการของแต่ละบุคคลในเวลาที่เหมาะสม

Offering good products is not enough to win customers nowadays, mainly due to evolution of consumer behavior in the digital age. Consumer expectations have changed significantly. In order to win them, Brands need to give customers impeccable experience and excellent services that not only meet their expectations but also give the most convenient, personalized and on demand experiences. Therefore, the role of the Customer Service needs to be more robust and, more importantly, the Customer Service has to serve as brand ambassador who provides ultimate customer experience

Attending the training course on "Customer Service 4.0 — The New Era of Customer Service in Digital Age", participants will learn about strategic fundamental on how to develop new capabilities for Customer Service in order to enhance their organization’s competitive advantage and, as a result, the bottom-line. Making Investment in Customer Service achieves not only immediate customer satisfaction but also long-term customer loyalty, which results in repeat business and referrals and is more cost-effective than attracting new prospective customers.

ประเด็นสำคัญของคอร์สอบรม

KEEP ABREAST OF new expectation of consumers in the digital age that drive the changes in today’s customer service
LEARN key success factors of how customer service drive ‘customer-centric organizations
DEFINE your own service gaps to improve customer service
UNDERSTAND new roles of customer service in the digital age – safeguard the brand
GAIN INSIGHT INTO new technology to improve customer service work for better customer experience

Key Highlights:

    • Why Customer Service is important for digital age
    • Hero & safeguard your brand and organization in digital era with Customer Service Excellence
    • Strategic Customer Service for driving business results
    • Defining your Customer Service gap
    • Building strategy to close your Customer Service gap for your customer service excellence
    • New technology to help you do Customer Service in the digital age
    • Building your Customer Service to be ready for today’s crisis

About Course Leader

This course will be led by two course leaders. The first one is a specialist in Digital and Social Marketing with more than 15 years’ experience in this area with lead brands in Thailand. She has experience in designing marketing and communication plans that focus on using digital strategy and content to tell a brand story and create brand experience in all touch points. The other course leader is a specialist in Customer Service with more than 15 years’ experience in this area with global leading brands in Thailand. He directly has experience in developing customer service and customer experience strategy in order to get better service operation, customer satisfaction and the most important one is contribution to sales and brands.

Who Should Attend
This program is designed to meet the needs of a various level of your organization from junior management, middle management until executives who are in charge of developing and ensuring your team to deliver service excellence to your customers in this age including:

• Customer Service Management
• After-Sales Service Management
• Customer Relationship Management
• Customer Satisfaction
• Customer Retention
• Customer Experience Management
• Call Center
• Human Resource Management
• Business Development
• Executives who look for improving and establishing Customer Service team

DECIDE and ACT NOW by registering yourself and your key team members to secure seats early on this must-not-miss event of the year!

Inquiries:

If you have any queries about this training course, please call +66(0)2714 1616 (Automatic line), Hotline : +66(0)87 029 3939 or contact us online info@asiabusiness-connect.com.

IN-HOUSE TRAINING:

Why Not Train More People for Less Money?

If you have a team of 15 people and more who need to attend this training, it is more cost effective to have this course customized to your organization – at your training site. Saving can be significant.

For more information, please contact us at 02 714 1616 or leave your message here.




FEATURED EVENTS

Transfer Pricing — New transfer pricing law, Dispute management, Negotiation strategies and Practice updates
Corporate Valuation
Strategic Sourcing, Procurement & Supplier Relationship Management
Talent Management & Leadership Development in Today's Disruptive World
Business Planning in Disruptive World
Advanced Contract Drafting & Win-Win Negotiation Strategies
Strategic Project Management & Cost Control
Internal Communication and Branding & Employee Experience
Successfully Managing Construction Projects & Risk Management



 

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Asia Business Connect Co., Ltd - Leading and Professional Conference & Training Organizer
Tel: +66 (0) 2 714-1616 (Automatic Line) Hotline: +66 (0) 87 029-3939 Fax: +66 (0) 2 714-1819 Email: info@asiabusiness-connect.com

 


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